Shipping policy

AZAR Shipping Policy

Thank you for shopping at AZAR! We are committed to delivering your backpacks and gear to you as quickly and securely as possible. Please review our shipping policy below to understand our processing times, delivery estimates, and shipping procedures.

1. Order Processing Time

  • All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation.

  • You will receive another notification (via email or SMS) containing your tracking details once your order has shipped.

  • Mandatory COD Confirmation: Please note that for all Cash on Delivery (COD) orders, order confirmation is mandatory. Our team will contact you via phone or WhatsApp to verify your details. Unconfirmed COD orders will not be dispatched.

2. Domestic Shipping (Within Pakistan) & Rates

We offer nationwide shipping across Pakistan using reliable courier partners.

  • Prepaid Orders: Delivery is FREE on all prepaid orders (paid via credit/debit card or bank transfer).

  • Cash on Delivery (COD) Orders: A flat shipping rate of Rs. 200 applies to all COD orders.

  • Estimated Delivery Time: 3 to 5 business days after dispatch.

  • Service Areas: We deliver to all major cities and towns across Pakistan. Please ensure you provide a complete and accurate physical delivery address, as COD orders cannot be delivered to P.O. Boxes.

 

3. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email or SMS notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active on the courier's tracking portal.

If you haven’t received your order within the estimated delivery timeframe, please contact us at bagsbyazar@gmail.com with your name and order number, and we will look into it for you immediately.

4. Delays & Unforeseen Circumstances

While we strive to meet all delivery estimates, occasional delays may happen due to severe weather conditions, national holidays, or courier-related issues. AZAR is not liable for delays that are outside of our immediate control, but our support team will actively assist you in tracking delayed parcels.

6. Damaged or Lost Packages

We take great care in packaging our bags, but if your order arrives damaged in transit, please save all packaging materials and damaged goods. Contact us within 24 hours of delivery at bagsbyazar@gmail.com with photographic evidence so we can file a claim with the courier and arrange a prompt replacement for you.

7. Contact Us

If you have any further questions regarding shipping or need to update your delivery address before an order is dispatched, please reach out to us:

AZAR BAGS LLP