Refund policy
AZAR Return & Refund Policy
At AZAR, we stand behind the quality of our backpacks and gear. If you are not completely satisfied with your purchase, we offer a straightforward 7-day return and full refund policy.
1. Eligibility for Returns
To be eligible for a return and a full refund, your item must meet the following criteria:
Timeframe: The return process must be initiated within 7 days of the delivery date.
Condition: The bag must be entirely unused, free of any wear or tear, and in the exact same condition that you received it.
Packaging: All original tags must be intact and attached, and the item must be returned in its original packaging.
Proof of Purchase: A valid order number or receipt is required to authorize the return.
2. Return Shipping Costs
Customer Responsibility: Please note that delivery charges for returning an item are the sole responsibility of the customer.
You will need to arrange and pay for the courier service to send the item back to our facility.
Original shipping fees incurred at the time of purchase are non-refundable.
We highly recommend using a trackable shipping service, as AZAR cannot issue a refund for items lost in transit during the return process.
3. How to Initiate a Return
To smoothly process your return, please follow these steps:
Contact Support: Email our support team at bagsbyazar@gmail.com or reach out via WhatsApp Number: 03161621513 with your order number and a brief reason for the return.
Receive Authorization: Our team will review your request and reply with the approved return shipping address.
Pack and Ship: Securely pack the backpack, ensuring all tags and accessories are included, and dispatch it via your preferred courier, paying the delivery charges upfront.
Share Tracking: Provide us with the return tracking number so we can monitor the shipment.
4. Refund Processing
Once your returned item is received and inspected at our warehouse, we will send you an email or message to confirm receipt and notify you of the approval or rejection of your refund.
Approval: If the item passes inspection, your full refund (minus any original shipping costs) will be processed immediately.
Issuance: The funds will be credited back to your original method of payment. For Cash on Delivery (COD) orders, our team will request your bank account details to transfer the refund. Please allow a few business days for the transaction to reflect in your account.
Damaged or Defective Items
If you received a defective or damaged product directly from our store, please contact us within 24 hours of delivery with photographic evidence. In the rare case of a manufacturing defect or dispatch error on our end, AZAR will cover the return delivery charges and arrange for an immediate replacement or full refund.
If you have any further questions regarding your specific order, please reach out to our customer service team.